Frequently Asked Questions

- What is your return policy?
- Is there a warranty on the merchandise I purchase from you?
- What are your shipping policies and what options do I have?
- What forms of payment do you accept?
- Is it safe to use my credit card?
- Do you accept money orders?
- Do you accept international orders?
- Do you charge sales tax on purchases?
- What is your privacy policy?
- How do I change my order?
- How do I know that you received my order?
- What if I don't want to order on the Internet?
- How do I get in touch with the Jewelry Circle?
- Can you custom size?
- Do you engrave and how much does it cost?
- How do I know my ring size?
- Do you make or design custom jewelry?
- How can you offer such low prices on quality jewelry?
- Is your jewelry solid gold? 

  What is your return policy?

We offer a 30 Day Money Back Guarantee.  You can read our complete return policy here.

  Is there a warranty on the merchandise I purchase from you?

There sure is!  While nearly all online jewelers offer no warranty at all, we offer a 2 Year Warranty on all purchases made from our website at no additional cost.  You can read about our warranty by visiting our warranty page.

  What are your shipping policies and what options do I have?

We offer absolutely free priority shipping to all our customers in the United States.  You can also choose to have your merchandise shipped via Express Shipping for an additional $20.  To add express shipping on an order, simply select the "USPS Express Mail" option on the final page of your checkout page.  To track the status of your shipment, please go to our Tracking page.

  What forms of payment do you accept?

We gladly accept the VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER cards.  We also except money orders (read below).

  Is it safe to use my credit card?

Yes!  We use the most advanced SSL technology to ensure that your credit card information is kept safe and secure.  For more information, please visit our Security and Privacy pages.

  Do you accept money orders?

Yes, we do!  To purchase using a money order, print out the pages of the items you wish to order and make out a money order to us for the full amount.  Please remember to include sales tax of 8.75% if you are a California resident.  Make the money order out to: JewelryCircle.com.  Mail the item printout and money order to:

   JCircle Orders
   PO Box 10187
   N. Hollywood, CA 91609

  Do you accept international orders?

Yes, however we will need to make special arrangements.  Please contact us by sending an e-mail to Service@JewelryCircle.com.

  Do you charge sales tax on purchase?

Only if you live in California (8.75% sales tax).  If you don't live in California, you will not be charged any sales tax.

  What is your privacy policy?

We are committed 100% to protecting your privacy and security.  Please read our Privacy and Security pages for more information.

  How do I change my order?

Please call us toll-free at 1(888) 755-5339 or email us at Service@JewelryCircle.com.

  How do I know that you received my order?

Upon submitting your order, you will be given an order number.  You will also be sent a confirmation receipt by e-mail indicating that we have received your order.  If for some reason,  you did not receive an order number or confirmation receipt, please contact us at Service@JewelryCircle.com.

  What if I don't want to order on the Internet?

Our online orders are 100% secure.  However, you can place orders by calling us toll-free at 1(888) 755-5339.  You can also send us an e-mail with your telephone number and we'll call you.

  How do I get in touch with the Jewelry Circle?

We appreciate all feedback, suggestions, and questions.  You can e-mail us at Service@JewelryCircle.com, call us at 1(888) 755-5339, or send us mail at our mailing address

  Can you custom size?

Yes, we can custom size many articles of jewelry including most gold chains, bracelets, and rings.  Please contact us at Service@JewelryCircle.com with your customization questions.

  Do you engrave and how much does it cost?

Yes, we can engrave on most items that have space for engraving on their surfaces.  If the engraving is minimal (one or two words), we will include it for free.  Otherwise, there will be a small charge. Please indicate what you would like engraved in the "Notes" field of your shopping basket before checking out.  If you have any questions, please let us know.

  How do I know my ring size?

We have a handy ring size chart that you can use.

  Do you make or design custom jewelry?

Yes we do! This is one of the things that differentiates us from other online jewelers.  We have skilled jewelers who are ready to design your custom jewelry requests.  Please contact us at Service@JewelryCircle.com with all custom design requests.

  How can you offer such low prices on quality jewelry?

There are several reasons.  First, we are a jewelry wholesaler and receive all our merchandise directly from the leading manufacturers and suppliers in the US, Italy, and the rest of Europe.  By selling directly to the public, we eliminate all middleman costs, passing the savings on to you.  Additionally, all of our Photography, Website Development, and Customer Service is done in-house by our dedicated staff.  This reduces the tremendous costs of selling merchandise on the Internet that our competitors face.  Another reason why we keep prices low is simple:  Our customers know that they get the highest quality and value on our site and keep coming back for more.

  Is your jewelry solid gold?

ALL of our gold jewelry is Solid 14 Karat Gold.  We do not sell any gold-plated or 10 karat jewelry.  In fact, the only reason we get this question is because our prices are so competitive.  Not only is our jewelry solid gold, it is backed by a 2 year warranty unparalleled by anyone.

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